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 Post subject: Century Link Down in Burland?
Post Posted: Jul 9, 2018 5:28 pm 
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We live above the fishing ponds and lost our landline earlier today. They say they can’t come out till Wednesday. Anyone else lose phone service today in the Burland area?

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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 9, 2018 6:35 pm 
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Yes (ugh!). Our phone is still down as of now (6:34 pm). We live on Long Ridge Dr.


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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 9, 2018 7:05 pm 
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We are also on Long Ridge. Another neighbor also called Century Link and got a different help desk person than we did. Apparently there is a cable cut affecting our street and possibly surrounding areas. Estimated time to repair is 11:00pm tomorrow, but they are usually done before then, especially when many homes are impacted.

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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 9, 2018 8:31 pm 
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I'm about a half mile east on 72 from Long Ridge at Habu and have no problems.

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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 9, 2018 8:55 pm 
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bookmark this link and go there and test. if it shows a problem, it will automatically open a ticket
https://serviceassistance.centurylink.c ... Landing.do

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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 9, 2018 10:06 pm 
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Thanks, Wily! That is soo much easier than navigating their menus!

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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 10, 2018 2:32 am 
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I'm on Lo-Meadow in Burland and the phone went out this afternoon. My internet is still working so I went online and reached a customer service chatbot who said nobody else had reported a problem and a repair person would come on Wednesday. Hopefully it will be fixed sooner since apparently I'm not the only one affected.


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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 10, 2018 4:53 am 
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I live on Burland Drive and noticed my phone out yesterday morning. I chatted online with a customer service rep and was told that there were no outtages in my area. They are sending a technician today (Tuesday). Hopefully they can fix it!!

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 Post subject: Re: Century Link Down in Burland?
Post Posted: Jul 10, 2018 10:06 am 
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Our service is back within the last hour or so.

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