Sales Associate Job Description

Mountain Hearth and Patio, a division of Mountain Man Fireplace & Chimney, is located in Evergreen, CO founded by Colorado native Jake Johnson in 1998. We provide the highest level of chimney and customer care to the West Denver metro and Foothills communities. Our company culture is built on teamwork, trust, and training. Teamwork is continual and we strive to maintain an open, inclusive atmosphere where collaboration can thrive. Trust is essential to our interactions with each other and our customers, and requires honesty and straightforward communication from each of us. Training is a cornerstone of our culture, we want to be the best at what we do and this means we continually learn and develop. Our team here at Mountain Hearth and Patio is seeking a Sales Associate to add to the team at the Evergreen CO location, reporting directly to the Director of Sales and Marketing. Mountain Hearth and Patio is a drug free workplace.

Core Values:
• Integrity
• Heart
• Unity
• Technical Excellence
• Respect

Responsibilities
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide assistance and information on product features, take a servant attitude and diagnose and address problems
• Develop sales proposals that are carefully documented, timely, and address client concerns, including home visits as needed
• Follow up with clients and prospects after completed service or to check on proposals
• Track and execute department sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock status and presentable condition to products and showroom, including opening and closing checklists
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Organize appliances and prep to coincide with install schedule
• Build productive trust relationships with customers, including follow up calls to ensure customer satisfaction
• Obtain positive customer reviews on social media and Google
• Occasionally represent the company at local networking functions
• Build mutually beneficial partnerships with industry professionals in the community


Requirements
• Proven work experience as a retail sales associate, sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Demonstrates company core values of Integrity, Accountability, Reliability, Technical Excellence, Can-Do Attitude and Mental Flexibility
• Ability to perform under pressure and address complaints in a timely manner
• Experience and ease working with social media channels such as Facebook
• Access to reliable transportation
• Self starter, can-do attitude with willingness to learn and develop
• Interest in building community connections on behalf of the company
• High school education required; Bachelor’s Degree a plus

Salary plus commission
$35,000 base
$25,000 - $75,000 commission
Health Insurance
401k Matching
Paid Time Off

Semper Fi
Jake

Jake Johnson
General Manager / Founder
7001 Highway 73
Evergreen, CO 80439
Phone: 303.679.1601
Fax: 303.679.1592